RESERVATIONS
For
information and reservations please contact us at 1-888-477-8669. You
can also submit your request at reservation@sunnybeachvacations.com or
through our online airline reservation system.
PAYMENTS
A
deposit of $350 per person is required in order to commence booking and
confirming land only services requested. Since airfares are subject to change
until ticketed, an additional deposit may be required for protecting the price
and the availability of such airfare. Final payment will be due 60 days prior
to departure. Additional deposit requirements may apply to specified cruises
and other special packages promoted by Sunny Beach Vacations. Deposit is
NON-REFUNDABLE and NON-ENDORSABLE.
Full payment is due immediately for bookings made within 60 days of departure.
Full payment is due at the time of booking for online reservations.
Late payments may result in cancellation.
Payment may be made by money orders or major credit cards.
Please note : For groups of ten or more people traveling together an additional
deposit at the time of booking may apply.
LAST MINUTE RESERVATIONS
Sunny Beach Vacations accepts last-minute
reservations based on availability, airline tariff rules and full payment has
been received. Reservations made within 10 days of travel date are subject to
an special late booking fee of $25 per person. Express mail charges may apply.
HOTEL INFORMATION
Accommodations are based on “Run-of-the-house” basis. Room
assignments are made by hotel management upon arrival. If the hotel booked is
not available we reserve the right to relocate the passengers to another hotel
of similar category. Hotel services and amenities listed are subject to change
without notice and at the discretion of the hotel. Hotel and room categories
are set by each individual hotel. Room conditions and grounds maintenance are
the sole responsibility of the hotel. Guest services may require additional
cost payable directly to the hotel. Hotel photos are representative only and do
not necessarily depict the actual room in which guests will be accommodated.
Cost are based on two people sharing a twin-bedded/queen room. For people
requiring a single room , a single supplement will be added.
AIR TRANSPORTATION
Air transportation (where included) is based on contracted bulk
and published fares in economy class of service. All fares are subject to
change. Sunny Beach Vacations. acts solely as an agent for the air carrier and
shall not assume responsibility for the default of any airline carrier, nor for
the delay or cancellation of any flight. The air carrier will determine any
compensation/refund to the passenger if applies.
MEALS
Meals
are included as specified in your selected itinerary. All other meals are the
passenger responsibility.
TRANSFERS AND SIGHTSEEING
Transfers
, including inter-city travel, to/from airports, hotels are included as per
itinerary. Sightseeing and tours are operated by our local ground tour operator
and may consist of multinational participants and multi lingual guides. Private
services may be available upon request. The guide will be waiting for the
passenger with a sign with his/her name at the exit gate at the local airport.
If in any event you cannot find the guide please contact our local representative
at the emergency number listed in your voucher.
CAR RENTALS
Each
car day included in the package consists of a 24-hour period from time of
pick-up. No refund will be made on cars used for less than 24-hour period. Any
additional rental charges beyond the hour period must be paid by the passenger
directly to the rental car company. Passenger will be responsible for getting
the appropriated insurance such as: collision damage waiver, personal accident
insurance. NOTE: Minimum age for rental is 25 unless otherwise noted, a foreign
valid driver’s license and a credit card to secure a deposit with the car
rental company are the minimum requirements to rent a car.
HANDICAPED FACILITIES
Sunny Beach Vacations. Can not guarantee the availability of
wheelchairs at any airport. Wheelchair accessible rooms may be requested, but
cannot be guaranteed. Standards may vary from property to property and country
to country and are not within control of Sunny Beach Vacations. Hearing
impaired travelers need confirm availability of suitable devices with the hotel
directly. Sunny Beach Vacations. is not responsible for any accommodations that
do not comply with the ADA.
TRAVEL VOUCHERS
Documents will be released approximately 14 days prior to
travel. Once full payment is received. If reservations incur scheduling changes
or revisions, the original set of documents must be returned to us before a new
set documents is released. Please review your airline tickets and all other
vouchers to make certain all documents are in order. Your hotel and ground
voucher(s) must be presented to the hotel registration’s desk and ground
operator respectively upon arrival.
Airline
flight numbers and times must be reconfirmed with the carrier by the passenger.
Domestic
Flights: at least 24 hours before schedule departure time. International
Flights: at least 72 hours before schedule departure time.
Sunny Beach Vacations will not be liable
for any changes or cancellations made by the carrier once airline tickets are
issued. A local ground operator emergency phone number is included in the
vouchers to be contacted in case of emergencies, schedule arrangements,
transfers in/out airport.
CHANGES
Once
payment is made a $50 revision fee per transaction, plus any suppliers fees
(including airline fees and airfare increase according to the rules of the fare
type purchased), for any changes made to dates, hotel, tours and ground and air
transportation after payment is due. Changes made 15 days prior to departure
are subject to a $150 charge per booking and per change. Changes are subject to
availability.
NEW
AIRLINE RULE: All travel date changes on an airline ticket must be made before
the original departure date (subject to penalties and exchanges fees). After
the original travel date the airline ticket has no value if it was not used. To
avoid a NO-SHOW with the airline we highly recommend to check in at least 3
hours prior to departure. (Allow additional time during Holiday
and peak season)
Changes
after departure: Airfare and hotel rules and fees apply. In addition a service
fee of $150 per change per person will be assessed.
CANCELLATION AND REFUND POLICY
Land Packages
|
Days prior to
departure:
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Administrative cancellation fees:
|
|
46 or more days…...........
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$150 per person, plus any airline and supplier fees
|
|
30-45 days….................
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$200 per person, plus any airline and supplier fees
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15-29 days….................
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$250 per person, plus any airline and supplier fees
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0-14 days…...................
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Will result in full forfeiture of the package price
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Once
the package has begun, there will be no refunds for any unused , partially used
or missed features or services for any concept, including but not limited to
weather conditions, changes or delays in airline schedules, medical conditions.
AIRFARE (if purchase permits)
Because you are legally responsible for the terms of purchase
related to your itinerary, we encourage you to review the airfare rules
carefully. These rules apply to the itinerary you select and include important
details regarding changes, refunds, penalties, fees, other terms and
restrictions. In general, most of our discounted airfares, particularly for
economy/coach class, do not permit itinerary changes or cancellations/refunds.
If your airfare does permit a change or cancellation/refund: (1)
there is a $50 per-ticket, non-refundable fee to process your change or
cancellation/refund; and (2) the issuing carrier may require you to change or
cancel your itinerary prior to your flight, as originally scheduled, and/or to
pay a processing fee, including any applicable increase in airfare amount (the
amount will vary by market, dates, the issuing carrier, and your specific
airfare rules).
Telephone
notification of cancellation must be received prior to departure from the point
of origin, followed by a written request. Any claim for refund must be
submitted to our offices IN WRITING along with any supporting documentation
within 30 days of completion of the trip. NO REFUND REQUESTS WILL BE ACCEPTED
BY PHONE. Refund requests will be processed within 30 days of receipt. A refund
processing fee of $50 will apply to all bookings.
NO SHOWS
Entire
payment forfeited.
PRICE
Prices include travel agency’s compensation for services,
operation, promotion, and profit. Prices are subject to change without notice.
All package prices are quoted per person based on double occupancy, unless
otherwise noted. All prices are based on availability. While every effort is
made to ensure the accuracy of our prices in print and when quoted by phone or
email, Sunny Beach Vacations. reserves the right to make subsequent adjustments
if it is discovered that a particular price was shown or quoted incorrectly. We
reserve the right to make reasonable changes and/or substitutions in the
itinerary where deemed necessary for the benefit of all passengers.
Sunny
Beach Vacations. can only guarantee prices for bookings that are fully paid to Sunny
Beach Vacations prior to a price increase.
PRICE DOES NOT INCLUDE
Price does not include expenses and items not mentioned
including but not limited to air transportation, tips, meals, beverages, phone
calls, parking fees and other items of a personal nature. Prices do not include
airport/airline departure and immigration taxes, passenger flight segment tax,
any airport passenger facility tax, security fees, fuel surcharge that may
apply. These taxes and fees will be quoted and collected by Sunny Beach
Vacations. at time of booking reservation as listed on our Reservation System
only (CRS) (YOU MAY BE REQUIRED TO PAY TAXES OR FEES NOT ALREADY COLLECTED,
such us departure taxes in some Latin American Countries)
HOLIDAY/ PEAK
SEASON
Seasonal price fluctuations in airfares may apply during certain
peak seasons. In addition, some hotels and suppliers have special pricing,
cancellation, change and minimum stay and refund policies for these travel
periods. To obtain more information regarding Holyday and Peak Season
reservations and policies please call Sunny Beach Vacations. at 1-888-477-8669.
TRAVEL INSURANCE
Sunny Beach Vacations.highly recommend to all passengers to
protect their trip by obtaining baggage , medical, cancellation, trip
interruption,trip delay and accident insurance. Sunny Beach Vacations. shall
not be liable for any loss or damage to baggage. For more information on how
to obtain travel insurance please click on the "Insurance" link of
this site or call Name of Insurance company directly at 1-888-477-8669.
BAGGAGE
Luggage allowance will be in accordance with airline
regulations. Please check with the carrier about allowances and restrictions. Sunny
Beach Vacations. shall not be liable for any loss or damage to baggage. All
lost or damaged luggage must be reported to the air carrier at the time of the
incident and before you leave the airport.
TRAVEL DOCUMENTS
NOTE:
FOR ALL INTERNATIONAL PASSENGERS PROOF OF CITIZENSHIP IS REQUIRED.
U.S.
citizens traveling internationally will be required to show proof of
citizenship.
Valid
proof of citizenship are:
Many countries require entry visas for American travelers. As
each country’s visa requirements vary for US or non-US citizens, we highly
recommend that you consult with the consulate and/or tourist office of the
country or countries you are planning to visit in order to determine their
exact requirements. Failure to produce proper citizenship documentation may
result in denied boarding. It
is sole responsibility of the passengers to obtain visas independently.
Sunny Beach Vacations will no be held liable for trip cancellations or
alterations occurring from lack of appropriate travel documents and no refunds
will be considered for such instances.
MEXICAN TOURIST CARD
The Mexican Government requires US citizens to obtain a tourist
card to enter Mexico.
This document may be obtained at the airline ticket counter upon check in, Non
US citizens must contact the Mexican Consulate directly for entry requirements.
Children under 18 years old, traveling alone or with one parent only, require a
written an notarized permission of the parent(s) not traveling with the child.
US citizens must have personal identification that establishes citizenship at
the time of travel.
SPECIAL NOTICE
Delays,
cancellations and overbookings may occur on flights, hotels and land
reservations by the participants suppliers. While Sunny Beach Vacations. will do
everything possible to avoid these inconveniences, it shall not assume
responsibility for the respective suppliers.
SAFETY TIPS FOR TRAVELERS
Traveling to new destinations is rewarding and exiting. Tourist
must be aware, however, that criminal activity exists in every country.
Valuables and other personal items are your responsibility. Most hotels offer
safety facilities. You may want to deposit cash, traveler’s checks, passports,
jewelry and other valuables for security. Do not pack medication, jewelry, film,
important documents, cash or fragile items in your checked luggage.
LIMITATION OF LIABILITY
By booking a vacation package or an airline ticket with Sunny
Beach Vacations, you acknowledge that in all events Sunny Beach Vacations.
shall not be liable for any consequential damages and that the sole extent of
Sunny Beach Vacations. liability shall never exceed the amount actually paid by
you to Sunny Beach Vacations.
RESPONSABILITY
Sunny Beach Vacations. located in Los Angeles, CA and/or its
associated companies, agents and representatives act only as an agent for the
owners and operators of transportation, accommodations, services, and
facilities contracted for you and , therefore, are not to be held responsible
for any losses, damages, negligence, or additional expenses caused by delay or
other changes in transportation or by sickness, weather, strikes, war
quarantine, or to other causes beyond the control of the operator. Sunny Beach
Vacations, assumes no liability of theft, or conveyance. The passage contract,
when issue, shall constitute the sole contract between the airline and the
purchase of these tours and /or the passenger. All travel documents and
required personal identification , as well as compliance with all customs and
immigration regulations, is you responsibility. Fares and schedules are subject
to change without notice. Payment constitutes consent to all provisions in the
General Conditions.
ARBITRATION
Any controversy or claim arising out of, or relating to, any
vacation package, and/or airline ticket advertised by or purchased at Sunny
Beach Vacations. shall be submitted to binding arbitration in accordance with
the Commercial Arbitration Rules of the American Arbitration Association. The
arbitration shall be conducted at American Arbitration Association offices
located in Los Angeles, California. Judgment upon the award rendered
by the Arbitrator(s) may be entered in any court having jurisdiction thereof.
Customer and Sunny Beach Vacations. understand and agree that, by agreeing to
binding arbitration, they are giving up the right to trial on the merits, by
either judge or jury, or trial de novo and the right to appeal.
CALIFORNIA SELLER
OF TRAVEL LAW
Sunny Beach Vacations is a participant in
the Travel Consumer Restitution Fund. Our registration is CST# 2033933-40.
Registration as a seller of Travel does not constitute approval by the State of
California.
WEB SITE USE AND LEGAL
GUIDELINES
Thank
you for visiting sunnybeachvacations.com. We have set up some guidelines to
ensure we can keep this area informative, useful and fun for everyone. Because
we may change or modify these guidelines from time to time, we encourage you to
visit this Web site frequently, because use of this Web site is subject to the
guidelines then in effect. By using the pages in this site you agree to follow
these guidelines. If you don't agree to follow our guidelines, you shouldn't
use this site.
LINKS TO THIRD-PARTY SITES
This web site may contain hyperlinks to web sites operated by
parties other than sunny beach vacations.com such hyperlinks are provided for
your reference only. sunnybeachvacations.com does not control such web sites
and is not responsible for their contents. sunnybeachvacations.com inclusion of
hyperlinks to such web sites does not imply any endorsement of the material on
such Web sites or any association with their operators.
MODIFICATION
sunnybeachvacations.com may at any time modify these terms and
conditions and your continued use of this site will be conditioned upon the
terms and conditions in force at the time of your use. sunnybeachvacations.com
may make improvements and/or changes in the products and/or programs described
in our Web site at any time without notice.
RESTRICTION OF LIABILITY ON WEB SITE USE OR PERFORMANCE
sunnybeachvacations.com will not be liable, in regard to this
Web site, the materials in, or the use of this Web site, for any damages or
injury caused by (including but not limited to) any failure of performance,
error, omission, interruption, defect, delay in operation of transmission,
computer virus, communication line failure, theft or destruction or
unauthorized access to, or alteration of, this Web site, the materials in, or
use of this Web site whether for alleged breach of contract, negligence, or
under any other cause of action. sunnybeachvacations.com will not be liable for
any damages or injury, including but not limited to special or consequential
damages that may result from the use of, or the inability to use, the materials
in this site. The above limitation or exclusion may not apply to you to the
extent that applicable law may not allow the limitation or exclusion of
liability for incidental or consequential damages.
